Return & Refund Policy

Returns & Refunds

Last updated: 13 August 2026

At AS Dairy, we want you to receive every order fresh, complete, and in good condition. Because different products have different handling and shelf-life requirements, our return and refund process depends on the type of product you purchase.

1. Fresh Dairy Items

Fresh products such as milk, curd, paneer, lassi, khoya, and dairy sweets are perishable and cannot be returned once delivered for food-safety reasons.

However, if your fresh product:

• Arrives spoiled or appears unsafe to consume
• Is damaged during delivery
• Is leaking or improperly packaged
• Is missing or delivered in an incorrect quantity

please contact us on the same day of delivery.

After reviewing the issue, we will offer either:

• A replacement with your next eligible delivery, or
• A full refund for the affected product

The choice is yours.

A photograph or video can help us understand the issue faster, but it is not mandatory to raise a complaint.

2. Sealed & Non-Perishable Products

Products such as ghee, milk powder, and sealed sweet tins may be returned within 7 days of delivery, provided that:

• The product is unopened
• The seal is intact
• The product is unused
• The packaging is undamaged
• The product is in its original condition

Once the returned product is received and inspected, an eligible refund will be initiated to the original payment method.

Refunds are generally processed within 5–7 working days after we receive and approve the returned product.

3. Cattle Feed & Dairy Equipment

Unopened cattle feed, mineral mixtures, and eligible dairy equipment may be returned within 7 days of delivery.

Cattle feed

For hygiene and safety reasons, opened feed bags cannot be returned.

The product must be unused, unopened, and in its original packaging for a return to be considered.

Dairy equipment

Equipment returns and replacements are subject to the product's applicable warranty and return conditions.

If an equipment item develops a manufacturing fault, the issue may be handled under the manufacturer's warranty stated on the product listing.

Damage caused by misuse, improper installation, normal wear and tear, or unauthorized modification may not be covered.

4. Livestock Sales

Livestock transactions are different from ordinary product purchases.

Cows and buffaloes are not returnable once the animal has been inspected, accepted, and physically handed over to the buyer, unless a separate written agreement specifically provides otherwise.

Because livestock purchases are significant decisions, we strongly encourage buyers to:

• Visit the farm before purchasing
• Inspect the animal personally
• Review available health and vaccination records
• Check relevant age, breed, pregnancy, and lactation information
• Observe the animal's condition
• Where applicable, observe a complete milking session

The final terms, price, and transaction details will be documented separately for each livestock sale.

5. Failed or Missed Deliveries

If AS Dairy is unable to complete a confirmed delivery within the agreed delivery slot due to an issue on our side, the affected order or delivery charge will be handled according to the applicable order terms.

For a completely missed delivery, the amount for the affected fresh-item delivery will be refunded automatically, and you do not need to contact us to request it.

Where a delivery cannot be completed because of circumstances attributable to the customer—such as an incorrect address, unavailable recipient, or inability to receive the order—the automatic refund may not apply.

6. How to Report a Problem

If you receive a damaged, spoiled, incorrect, incomplete, or otherwise problematic order, please contact us as soon as possible.

Please provide:

• Order number
• Name and registered mobile number
• Product affected
• Brief description of the issue
• Photograph or video, if available

Send your request to:

care@asdairy.com

Our team will review the request and guide you through the appropriate resolution.

7. Refund Processing

Once a refund is approved, it will generally be processed through the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

AS Dairy cannot control processing times imposed by third-party financial institutions after a refund has been successfully initiated.

8. Exchanges & Replacements

For eligible fresh-product complaints, we may offer a replacement instead of a refund.

Where a replacement is agreed, it will normally be provided with the customer's next eligible delivery, subject to product availability and delivery coverage.

If a suitable replacement is not available, we may provide a refund instead.

9. Exceptions

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.

AS Dairy reserves the right to review individual cases where circumstances are unusual or where a return or refund request appears inconsistent with the applicable policy.

10. Contact Us

If you have any questions about returns, refunds, replacements, or a product issue, please contact:

AS Dairy
Email: care@asdairy.com

We believe that when something goes wrong, the solution should be simple: tell us what happened, and we'll work with you to make it right.