Privacy Policy

Privacy Policy

Last updated: 13 August 2026

At AS Dairy, we believe privacy should be simple and transparent. This Privacy Policy explains what information we collect when you use our website, place an order, contact us, or use our services—and how we use and protect that information.

By using the AS Dairy website, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information we need to provide our products and services effectively.

Information you provide to us

When you place an order, create an account, contact us, or submit an enquiry, we may collect:

• Full name
• Mobile number
• Email address
• Delivery and billing address
• Order details and purchase history
• Information you provide when contacting customer support
• Account information, if you create an account with us
• Any other information you voluntarily provide

Payment information

Payments are processed through our third-party payment gateway.

AS Dairy does not store your complete credit card, debit card, UPI, or banking credentials on our servers. Payment information is handled securely by the applicable payment service provider according to its own privacy and security practices.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages you visit
• Approximate usage and interaction information
• Date and time of your visit
• Referring website or page

This information helps us understand how our website is being used and improve its performance, security, and user experience.

3. Why We Collect Your Information

We use your information for legitimate business purposes, including:

• Processing and fulfilling your orders
• Arranging deliveries
• Contacting you about your order
• Providing order and delivery updates
• Processing payments and refunds
• Managing your account
• Providing customer support
• Responding to enquiries and complaints
• Improving our products, services, and website
• Preventing fraud, misuse, and unauthorized activity
• Maintaining website security
• Complying with applicable legal and regulatory requirements

If you choose to receive marketing communications, we may also use your email address or phone number to share information about new products, seasonal offerings, promotions, or other AS Dairy updates.

You can opt out of marketing communications at any time.

4. Order and Delivery Information

To deliver your order, certain information needs to be shared with our delivery team or delivery partners.

This may include:

• Your name
• Delivery address
• Mobile number
• Order details
• Special delivery instructions, where applicable

We share only the information reasonably required to complete the delivery.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers who help us operate our business, including:

• Payment gateway and payment service providers
• Delivery and logistics partners
• Website and hosting service providers
• Technology and IT service providers
• Customer support or communication service providers

These parties receive only the information necessary to provide their services.

We may also disclose information where required by law, legal process, court order, or a valid request from a government or regulatory authority.

6. Cookies

AS Dairy may use cookies and similar technologies to make the website work properly and provide a better experience.

Cookies may help us:

• Keep you logged in
• Remember items in your shopping cart
• Remember certain preferences
• Understand how visitors use our website
• Improve website performance and functionality
• Help maintain website security

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect some website features.

7. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, internet connection, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

For example, order and transaction information may be retained for accounting, customer service, legal, tax, and regulatory purposes.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

9. Your Privacy Choices

You have the right to ask us about the personal information we hold about you.

You may contact us to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of information where applicable
• Withdraw consent for optional marketing communications
• Ask questions about how your information is being used

To make a privacy request, email us at:

care@asdairy.com

We aim to respond to valid requests within 30 days, subject to the nature of the request and any applicable legal requirements.

10. Marketing Communications

We don't want to fill your inbox with unnecessary messages.

If you have opted in to receive marketing communications, we may occasionally send information about:

• New dairy products
• Seasonal products
• Special offers
• Farm updates
• AS Dairy news

You can unsubscribe from promotional emails at any time using the unsubscribe option provided in the email or by contacting us at care@asdairy.com

Transactional messages, such as order confirmations, payment updates, delivery notifications, or important service communications, may still be sent when necessary to fulfil your order.

11. Children's Privacy

Our website and services are intended for general audiences and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Once you leave the AS Dairy website, the privacy practices of those third parties are governed by their own policies. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology, or legal requirements change.

When we make significant changes, we may update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.

We encourage you to review this page occasionally to stay informed about how we handle your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way AS Dairy handles your personal information, please contact us:

AS Dairy
Email: care@asdairy.com

We are happy to answer questions about your privacy and the information we hold about you.

Our Privacy Promise

We believe your information should be treated with the same care and respect as the products we deliver to your home.

We collect what we need, use it responsibly, and never sell your personal information.